Patient Information

Office Policies

  • We kindly request that new patients arrive 20 minutes prior to their scheduled appointment and returning patients arrive 10 minutes prior to their scheduled appointment, as this allows our team to provide quality time with each of our patients.
  • Patients under 18 years old must be accompanied by a parent/guardian.

Insurance

  • As many insurance plans differ, please call our office to verify acceptance of your particular plan. We have an insurance specialist in-house to help with any questions you may have.

Payment

  • We accept cash, checks, and credit cards (Visa, Mastercard, American Express, or Discover).

Cancellation / No Show Policy

  • The following constitutes our policy for cancellations and no-shows.  We ask that you read the policy and ask questions for clarification if necessary.

  • It is understood that last-minute cancellations are all a part of our changing lives however, we ask that you use courtesy in managing your scheduled appointments with us.  These are the guidelines we will use for cancellations and no-shows.

    An appointment can be canceled 3 hours prior to the start of the appointment, through a phone call to the office, without a cancellation charge.  This allows enough reaction time for us to honor any waiting lists for the day.  Any cancellations occurring less than three hours prior to the appointment are subject to a non-refundable cancellation fee of $50.  If you wish to substitute a person in your place for an appointment, that is an available option, to avoid any additional fees.  If however, your “substitute” either cancels or no-shows, then you may still be responsible for any fees applied.  Any additional fees will be applied to your account and are expected to be paid prior to your next scheduled appointment.

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